NEW The Times Of India
Tue 22 Sep 2026 12:47:10 PM
MakeMyTrip ordered to pay Rs 48,775 after two booked hotels found non-existent
SUMMARY
MakeMyTrip was ordered by a consumer forum to pay Rs 48,775 to a complainant after two hotels booked through the platform were found non-existent at the destination. The customer faced harassment and inconvenience during travel. The forum held MakeMyTrip liable for deficiency in service and unfair trade practices, directing compensation including refund and damages for mental agony.
Relevant For:
Prelims + Mains
GS - III
Economy
Focus Area
Consumer Protection
E-Commerce
Consumer Courts
Online Travel Platforms
Unfair Trade Practices
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